“Case management is a collaborative process, that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet an individual’s health and wellbeing, education and/or occupational needs, using communication and available resources to promote quality, cost-effective and safe outcomes.

The practice of case management developed in the United Kingdom in recognition of gaps in services for those individuals whose needs did not fall conveniently within the boundaries of a single agency or professional group.”

~ BABICM

“Case management is not a profession per se: it draws on the involvement and valuable skills of qualified and regulated professionals such as therapists, nurses or social workers. Case managers are employed in many business spheres, including Health and Social Services, but also privately and in insurance companies.”

~ BABICM

“The case manager’s role includes the co-ordination of services required to meet an individual’s health, care, social, educational and employment needs, and support for the family. This involves advocating on behalf of the client and close liaison with the wider team of professionals. The case manager should be a skilled communicator, promote teamwork and use available resources to promote quality, cost-effective outcomes.

The case manager initially identifies needs with the client and makes recommendations to meet these needs. The case manager would then work with the client to agree and implement plans which may involve commissioning a multidisciplinary team, support worker package or increasing client participation in community activities. The case manager will regularly review and report on progress to the client, family, professionals involved and legal team.”

~ BABICM

“These include the following but please note that this is not an exhaustive list:

• Accept appropriate referrals in line with BABICM’s best practice guidance.

• Keep referrer updated regarding their work with the client.

• Work in a client centred way at all times.

• Develop a therapeutic working relationship with the client and family

• Maintain accurate chronological clinical records of all work undertaken with the client.

• Use current best practice and research to guide case management intervention.

• Work continually to achieve optimum clinical outcomes for the client in as cost effective a way as possible.

• Identify and commission the most appropriate services to meet the client’s identified clinical needs

• Adhere to the BABICM Code of Ethics.”

~ BABICM

“The British Association of Brain injury and Complex Case Management (BABICM) is the leading membership organisation for professionals working in brain injury and complex case management. BABICM provide a structure for the continued professional advancement of case management, promoting best practice to address and manage the needs of people with brain injury and people with other complex conditions.”

“The Rehabilitation Code provides an approved framework for injury claims that enables claimant representatives and compensators to work together. Its aim is to promote the use of rehabilitation and early intervention in the compensation process so that the injured person makes the best and quickest possible medical, social and psychological recovery.”