Who we are

Sue Cassidy - Director

Sue is the owner / Director of UK Case Management Ltd (UKCM), she qualified as a Registered Mental Nurse (RMN) in 1996 and has over 20 years’ experience of working in the field of neurological rehabilitation. She has worked extensively with clients who have a variety of neurological conditions, including acquired brain injury, specialising in the rehabilitation of clients with challenging behaviours and managing a local secure hospital for 8 years. Sue also worked with one of the largest case management services in the UK specialising in brain and spinal injury, at senior management level.
Sue set up UK Case Management Ltd in 2008 and remains responsible for the developmental and operational aspects of the company. She remains passionate in providing a service of the highest quality and standards.

Sue is a Member of the British Association of Brain Injury and Complex Case Management (BABICM).

Andy Woodland - Associate Director

Andy is the Associate Director of UK Case Management and a practising Case Manager. He is a Registered General Nurse (RN) with 33 years post registration experience. Andy has a background of working in Accident and Emergency, Orthopaedic Injuries and Coronary Care. He worked in Prison health for many years and sought to highlight the incidence of undiagnosed acquired brain injury within the prison population.

Andy has worked extensively with clients who have a variety of challenging neurological conditions, including catastrophic injuries and acquired brain and spinal injury. He is committed to supporting clients improve their lives, he works with both pre-trial and post-trial clients.

Andy is a Member of the British Association of Brain Injury and Complex Case Management (BABICM).

Natalie Hodgson - Service Manager

Natalie joined UKCM in January 2018; initially as an Assistant Case Manager, having progressed to the role of Service Manager in 2019. Natalie has over 15 years’ experience working in the Health and Social Care industry and during this time, she has acquired an extensive knowledge and working experience of CQC regulations and requirements. She has been very proactive in our CQC registration application.

She has an extensive knowledge of services, equipment and therapies available to clients both within the private and statutory sector. Natalie is passionate about advocating for others to ensure they receive the highest standards of care and service possible.

Natalie is the UK Case Management appointed First Aider and Mental Health First Aider. She is also a Corporate Member of the British Association of Brain Injury and Complex Case Management (BABICM).

Viv Payne - Case Manager

Viv is a State Registered Physiotherapist with almost 40 years’ experience working with children and young adults. This client group includes those with Cerebral Palsy, brain injuries, neurological conditions and syndromes.
Viv has worked in a variety of settings including client’s homes, hospitals, special and mainstream schools and a children’s hospice. Viv has always been part of the multi-disciplinary team, working towards child and client centred goals and has a wide range if knowledge of specialist equipment. She is able to problem solve, is enthusiastic and has excellent communication skills, encouraging team members to contribute to achieve the best possible outcomes for her clients. Viv works with both pre-trial and post-trial clients.

Viv is a Member of the British Association of Brain Injury and Complex Case Management (BABICM).

Louise Hughes - Case Manager

Louise has worked at UK Case Management since 2012. She has undertaken the roles of Assistant, Trainee and now, Case Manager. She actively case manages a significant number of clients both adults and children with a broad range of age and disabilities. She is experienced in the assessment and preparation of costed case management reports for clients with acquired and traumatic brain injury. She has a wealth of expertise working with Brain/Spinal and Poly-trauma injured clients and specialises in the recruitment, training and management of large support teams ensuring they can successfully support the client, their family and the litigation process appropriately.

Louise’s roles have provided her with an extensive knowledge of brain injury rehabilitation, strategies and psychological interventions for individuals suffering from cognitive impairment of varying severities and those presenting with extremely challenging behaviours. She excels at assessing need, managing support teams commissioning and coordinating therapy input. A highly tenacious and motivated practitioner. Louise has worked with both pre-trial and post-trial cases.

Louise is a Member of the British Association of Brain Injury and Complex Case Management (BABICM).

Suzanne Froggett - Case Manager

Suzanne is a Case Manager and bobath trained registered Physiotherapist specialising in neurology. Before joining UK Case Management Suzanne worked in private practice for over 10 years treating adults with a wide range of neurological conditions, and particularly enjoys working with Stroke rehabilitation, Motor Neurone Disease, Traumatic Brain Injuries, Severe Complex Disabilities and Palliative care. Suzanne creates positive professional relationships and implements plans to ensure the client receives carefully considered care and support for as long as is necessary, whilst empowering them to achieve their full potential and enhance their quality of life.

Prior to being a Physiotherapist Suzanne was a Trainer, Team manager and Project manager within the Financial Services industry involving people, process and procedural management adhering to financial services legislation.

Suzanne has extensive skills and knowledge of training carers, support workers, families and physiotherapy students from Leeds Beckett University having attained a Preparing to Teach in the Lifelong Learning Sector (PTLLS) qualification in 2013.

Suzanne is a member of The British Association of Brain injury and Complex Case Management (BABICM) and an active committee member and former chairperson of the Yorkshire Association of Chartered Physiotherapists in Neurology (ACPIN), she has organised and attends numerous courses/lectures to further expand her knowledge and experience to provide evidence based treatment.

Jess Wise - Assistant Case Manager

Jess joins UKCM as an Assistant Case Manager in January 2021.

Jess' educational background is in psychology, and throughout her degree she focused her research on the impact of animal therapy on physiological stress responses.

Since leaving university, Jess has worked within the neuro-rehabilitation sector supporting clients living with acquired brain injuries and most recently developed and co-ordinated a befriending project for socially isolated and vulnerable elderly clients. Throughout this experience, Jess has developed and implemented various therapeutic strategies in order to support clients needs, whilst working in multi-disciplinary teams.

Jess has knowledge of both statutory and private support and has a real passion for helping those overcome adversity.

Kirsty Urey - Training Coordinator

Kirsty has worked at UK Case Management since 2012. Prior to UKCM her background was working with clients with complex spinal injuries and brain injuries.

Kirsty has undertaken roles at UKCM in administration, PA to the Registered Manager, Assistant Case Manager and Training Co-Ordinator and has over 14 years' experience working in the Health and Social Care sector.

In 2018 Kirsty qualified as a Registered Nurse (RN). Initially starting her career in Neurological Rehabilitation before moving on to an acute speciality in Vascular Nursing to progress her acute and clinical nursing skills, whilst still working in a field of Nursing that works closely with the MDT to support and rehabilitate patients dealing with life changing conditions. Kirsty also continues her role at UKCM as Training Coordinator.

Julie Paul - Finance Manager

Julie has worked for UK Case Management for over 9 years and is the Finance Manager. She has extensive experience in all aspects of finance, administration and payroll having worked for 5 different banks and building societies and held a number of financial positions in a variety of companies. Her diligence and attention to detail ensure that all aspects of her role are completed efficiently.

Julie is a Corporate Member of the British Association of Brain Injury and Complex Case Management (BABICM).

Paul Marks - Operations Co-ordinator

Paul has worked for UK Case Management for over 12 years. He has developed the company IT infrastructure from our first single PC and Printer, through to our first server, and more recently our transition to cloud computing. Paul loves to find new and innovative ways to use advances in technology to streamline our business, helping both our colleagues, support teams and clients work more easily and effectively.

Paul is a Corporate Member of the British Association of Brain Injury and Complex Case Management (BABICM).

Keith Balfour - Operations Support Assistant

Keith works part time for UK Case Management as he embarks on a new journey retraining to become a Registered Mental Health Nurse.

His background is predominantly in University Sport as a senior sports manager, responsible for facility management, staff training and the marketing and branding of the University sports and fitness facilities. He brings these skills and experiences with him to support UK Case Management's online presence.

Keith previously worked for the Destination Management Organisation for Yorkshire - Welcome to Yorkshire - as Regional Account Manager for businesses across the Yorkshire Dales, Hambleton, Craven, Richmondshire and Redcar & Cleveland districts.

Keith is a Corporate Member of the British Association of Brain Injury and Complex Case Management (BABICM).

Mary Skeoch - Administrator

Mary joined the UK Case Management team in 2019 as the Office Administrator.

She has over 25 years of experience working in both administration and financial roles. As her previous roles have been quite diverse, she now has a broad knowledge of various computer packages. She is therefore very adept at being able to learn new working systems.

With personal experience of a family member with an acquired brain injury, Mary is keen to provide the team here at UKCM with the administrative help needed to provide first class care to our clients.

Mary is a Corporate Member of the British Association of Brain Injury and Complex Case Management (BABICM).