“Lee, how would you feel about creating a new website for us? You’re good with tech!”
As a case manager, I’m used to answering all sorts of questions—some practical, some unusual, and some downright surprising. But nothing prepared me for the day my manager asked me this question:
“Lee, how would you feel about creating a new website for us? You’re good with tech!”
Well… yes and no. I know more than some, but certainly far less than an expert. Still, never one to turn down a challenge, I said yes.
From Spaghetti Ideas to Structure
Our first team meeting felt like someone had thrown a bowl of spaghetti at me and said, “Sort it out.” Everyone had ideas about what the website should look like, what it should say, and how it should feel. Slowly but surely, we untangled the mess into clear pages, key messages, and a focus on what mattered most: people.
We wanted the site to show who we are, but more importantly, to celebrate our clients.
Involving Our Clients
Gathering photos of staff was simple. Clients, however, required permissions, planning, and trust. Each case manager asked their clients if they’d like to be involved. Some yes’s came easier than others (especially when one client happened to be a model!).
For me, the highlight was joining Matthew, one of our clients, at the North Yorkshire Moors Railway. A lifelong steam train enthusiast, he’d been given a private tour of the Engine Sheds. Normally, wheelchair users can’t access this area for safety reasons, but the team at NYMR went above and beyond to make it possible. Watching Matthew’s excitement was unforgettable—and capturing pictures for the website was even better.
Going Live
After gathering photos, videos, and countless ideas, we finally launched the website. Clicking that button brought a mix of nerves and excitement—but then, just like magic, it was live for the world to see.
What I Learned
This journey taught me one big thing: I knew almost nothing about websites before… and only a little bit more now! But the process was worth it. Every website tells a story, and ours continues to grow as clients send in new photos and videos to share.
In the end, the best part wasn’t learning about websites—it was seeing our clients at the heart of it.
Share this post: