Our Key Skills
Before meeting our brilliant team, take a moment to consider the distinct range of key skills that make us stand out. From unwavering dedication to personalised care to expertise in navigating complex challenges, we are committed to exceeding expectations. Join us below and discover why we’re one of the top choices for comprehensive case management.
Meet our team
Case Managers
Suzanne Simpson Head of Case Management Services
Suzanne Simpson is the Head of Case Management Services at UK Case Management and a registered Physiotherapist specialising in neurology. Suzanne brings a wealth of clinical expertise to her leadership role, ensuring the highest standards of care and support for clients in both pre and post settled cases.
Before taking on her current role, Suzanne served as a Clinical Case Manager at UK Case Management and spent over a decade in private practice, focusing on the rehabilitation of adults with neurological conditions. Her areas of special interest include stroke rehabilitation, traumatic brain injury, spinal cord injury, severe complex disabilities, and palliative care.
Committed to professional development and excellence, Suzanne is a former committee member and chairperson of the North Eastern branch of the Association of Chartered Physiotherapists in Neurology (ACPIN). She is also an active member of the British Association of Brain Injury and Complex Case Management (BABICM), regularly attending specialist courses and lectures to deepen her expertise and deliver evidence-based, client-centred care.
Suzanne’s passion for rehabilitation and her leadership within UK Case Management reflect her dedication to improving outcomes for individuals living with complex neurological conditions.
Key Skills & Specialisms:
Head of Case Management Services
Registered Physiotherapist
Brain Injury and Polytrauma
Clinical Negligence and Personal Injury
Spinal Injuries and Neurological Conditions
Jess Wise Registered Case Manager
Jess joined UK Case Management in January 2021, bringing with her a strong background in psychology and extensive experience across both private and statutory community services. With a wealth of knowledge in the brain injury field, Jess specialises in working with large multidisciplinary teams (MDTs), coordinating Support Worker packages, and addressing the complex intersection of sex and brain injury.
More recently, Jess has broadened her expertise through dedicated work with Thalidomide clients, further demonstrating her adaptability and commitment to client-centred care. Jess is known for her empathy, compassion, and unwavering focus on her clients’ best interests. She excels at navigating challenging family and team dynamics, always striving to foster positive and productive relationships. Her ability to connect with both clients and therapists is widely recognised, and she is often praised for going above and beyond in her role.
Jess is a proud member of the British Association of Brain Injury and Complex Case Management (BABICM) and the Case Management Society UK (CMSUK).
Key Skills & Specialisms:
Psychology
Sex and Brain Injury
MDT management
Complex Care
Support Worker Management
Nicola Sawyer-Roskell Registered Case Manager
Nicola Sawyer-Roskell is an experienced Case Manager and NMC Registered Adult Nurse, bringing over 25 years of nursing expertise across a wide range of clinical and community settings. Her career has taken her from neonatal units and schools to clinics, client homes, and most recently, to cancer research at the University of York.
Throughout her career, Nicola has developed specialist expertise in supporting adults with brain and catastrophic injuries, as well as infants who have sustained birth injuries. She holds a BSc in Nursing Practice and Public Health, reflecting her commitment to holistic, evidence-based care.
Nicola has contributed to published research on recovery and rehabilitation following brain injury and continues to dedicate her time to this field by volunteering with Headway, a leading charity supporting individuals affected by brain injury. Her passion for rehabilitation and recovery is further evidenced by her proud membership in the British Association of Brain Injury and Complex Case Management (BABICM).
With a compassionate, client-centred approach, Nicola brings a depth of clinical knowledge, research insight, and hands-on experience to her case management practice, ensuring the individuals she supports receive the highest standard of care tailored to their unique needs.
Key Skills & Specialisms:
Adult Registered Nurse
Birth Injury
Clinical Negligence
Brain and Spinal Injury
Stroke
Cat Wilkinson Registered Case Manager
Cat brings over 15 years of specialist experience supporting individuals with brain injuries, neurodiversity, and complex needs. Her work spans across clinical, custodial, and community settings, equipping her with a deep understanding of the challenges her clients and their families face.
Cat has in depth case management experience, including supporting clients through Welfare Court cases and managing cases in collaboration with Integrated Care Boards (ICBs), with a strong background in Personal Health Budgets (PHB) and Continuing Healthcare (CHC) funding processes. She currently manages large multidisciplinary teams (MDTs) and coordinates comprehensive Support Worker packages to meet her clients' unique rehabilitation needs.
With eight years of experience as an Advanced Substance Misuse Practitioner within the prison service, Cat specialises in working with individuals with a history of substance misuse, young offenders, and those living with the complex interplay of brain injury and dual diagnoses. She was previously the Rehabilitation Lead, advocating passionately to secure appropriate funding and placements for clients with high-risk, high-needs profiles.
Cat's experience includes working within specialist neurorehabilitation hospitals and medium secure settings, strengthening her skills in safeguarding, counselling, and motivational interviewing to provide highly tailored, person-centred support.
Academically, Cat holds a Master's degree in Cognitive Neuroscience, contributing to published research in the Psychonomic Bulletin & Review in 2014 on the N400 effect, alongside a Bachelor's degree with Honours in Criminology.
Cat is deeply committed to empowering her clients, ensuring their voices are heard at every stage of recovery, and advocating for the best possible outcomes in their rehabilitation journeys.
Key Skills & Specialisms:
Cognitive Neuroscience
Advanced Substance Abuse Rehabilitation
Safeguarding
Complex Care
Criminology
Lee Mortimer Case Manager
Lee is an experienced and compassionate Case Manager, bringing over 15 years of hands-on expertise in supporting individuals with Acquired Brain Injuries, Visual Impairment, Spinal Injuries, and Functional Neurological Disorders. With a strong background in assistive technologies and a client-centered approach, Lee is committed to empowering individuals to achieve meaningful progress and independence.
Having transitioned from a successful career as an Advanced Rehabilitation Assistant, Lee has a wealth of experience delivering tailored rehabilitation programs in diverse environments—including mainstream and special schools, private homes, and care institutions. He has worked closely with multidisciplinary teams, including Physiotherapists and Occupational Therapists, to implement effective, goal-driven care plans.
Prior to his work in rehabilitation, Lee served as a Senior Support Worker, where he led care teams with a focus on excellence and person-centered outcomes. His leadership and dedication have consistently contributed to positive client journeys and long-term success.
Lee is a proud member of both the British Association of Brain Injury and Complex Case Management (BABICM) and the Case Management Society UK (CMSUK). In his current role, he manages complex injury cases, leading support teams that strive to help clients reach their full potential and lead fulfilling lives.
Key Skills & Specialisms:
Visual Impairment
Brain Injury
Spinal Injury
Functional Neurological Disorder (FND)
Assistive Technologies
Andy Woodland Consultant Case Manager
Andy Woodland is a Consultant Case Manager at UK Case Management and a former Registered General Nurse (RN) with over 33 years of post-registration experience. Andy’s extensive clinical background includes working in Accident and Emergency, Orthopaedic Injuries, and Coronary Care. He also spent many years in prison healthcare, where he worked to raise awareness of the high incidence of undiagnosed acquired brain injuries within the prison population.
Throughout his career, Andy has worked extensively with clients living with a wide range of complex neurological conditions, including catastrophic injuries, acquired brain injuries, and spinal injuries. He is passionate about helping clients maximise their recovery and quality of life, providing specialist support to both pre-trial and post-trial clients.
Andy is a proud Member of the British Association of Brain Injury and Complex Case Management (BABICM) and remains committed to delivering compassionate, expert case management tailored to the unique needs of every client he supports.
Key Skills & Specialisms:
Previous RGN
Accident and Emergency
Orthopaedic Injuries
Coronary Care
Catastrophic Injury
Therapists
Claire Appleton Head of Therapy Services
Claire Appleton is the Head of Therapy Services at UK Case Management bringing over 18 years of clinical experience as a registered Occupational Therapist specialising in neurology. Her expertise spans brain injury, stroke rehabilitation, and the management of long-term neurological conditions.
Before joining UK Case Management, Claire served as Head of Service at Calvert Reconnections, a specialist brain injury rehabilitation unit in Cumbria. Her career includes extensive experience in both acute and community settings, and she has developed a strong reputation for delivering high-quality, client-centred care.
In addition to her clinical expertise, Claire brings eight years of management and leadership experience gained through senior roles within both the NHS and the private sector. Her leadership style focuses on promoting excellence in rehabilitation practice, multidisciplinary collaboration, and ensuring that therapy services are tailored to each client’s individual needs.
Claire’s passion for neurological rehabilitation, combined with her strategic leadership skills, ensures that UK Case Management’s therapy services consistently meet the highest standards of care and support.
Key Skills & Specialisms:
Head of Therapy Services
Specialist Neurology Occupational Therapist
Brain Injury and Polytrauma
Leadership
Oversee and Support Multidisciplinary Teams
Hannah Todd Speech and Language Therapist
Hannah is an experienced Speech and Language Therapist with specialist expertise in complex communication needs, trauma-informed practice, and access to justice. Over the past six years, Hannah has worked extensively with some of the most vulnerable victims of crime across the North of England, facilitating effective communication in police investigations and criminal trials to promote fairness and inclusion.
With a strong background in working across the lifespan, Hannah has a passion for supporting children and adults with Learning Disabilities, Autism, and Mental Health conditions. Her approach is person-centred, rights-based, and grounded in a deep understanding of how trauma and neurodiversity affect communication. Whether pre-verbal, non-verbal, verbal or using AAC or total communication approaches, Hannah believes that communication is a fundamental right and enjoys enhancing opportunities for social inclusion, self-expression and wellbeing.
Passionate about advocacy, person-centred care and systemic change, Hannah collaborates across health, education, and justice systems to reduce barriers, improve outcomes, and ensure every voice is heard and respected. Hannah's philosophy is to create and inspire individuals to increase their means, reasons and opportunities to communicate, promoting opportunities to meaningfully connect and thrive.
Key Skills & Specialisms:
Adults and Paediatrics
Brain Injury
Cerebral Palsy
Spinal Injury
Special Education Needs
Communication Aids
Lauren Drake Speech and Language Therapist
Lauren's experiences in Speech and Language Therapy have allowed her to work extensively with individuals who have, Down syndrome, traumatic brain injury, neurological impairment, SEN, ASD, selective mutism phonological delay/disorder, bilingualism, stammering, DLD formally SLI, voice disorders, genetic disorders and general/specific learning disabilities and many other conditions. Lauren is regarded as a Highly Specialised Consultant Speech and Language Therapist and has a lifetimes experience of working with and managing Dyslexia, ADHD, and Dyspraxia.
As a Licentiate of Trinity College London (Formally Trinity Guildhall), Lauren has excellent insights into the psychological issues surrounding communication difficulties and how everyday participation can be impacted. Lauren has spent years working in the NHS and across the private sector. She currently works privately and for two Charities, where she runs groups to support and develop the speech, language, and communication abilities of children and young adults with Down syndrome. She also acts in a consultative role providing advice to businesses and educational providers and in addition works in partnership with a Harley Street-based Speech and Language Therapy private practice. Lauren also works as a locum consultant for various organisations and NHS trusts and is a Consultant Neurological Speech and Language Therapist for Healing Touch. In her spare time, she volunteers as a charity director for the Down Syndrome Training and Support Service.
Lauren is passionate about equipping others who work with individuals with Speech, Language, and Communication needs. Over the years she has trained hundreds of parents and professionals in understanding communication in order to support and develop the communication abilities of the individuals they work with. She has also supported a number of schools in re-evaluating their learning environments to create inclusive learning environments for all their students.
Key Skills & Specialisms:
Adults and Paediatrics
Brain Injury
Neuro Impairment
Autism
Special Education Needs
Learning Disabilities
Rachel Short Conductive Educator
Rachel qualified in Conductive Education in 2014 from the University of Wolverhampton. Her professional background involves working as a Conductive Educator at various charities and organisations delivering sessions to mainly children up to the age of 18 who have conditions of neurological origin but has delivered sessions to adults who have had strokes, spinal injuries and Parkinson’s.
Key Skills & Specialisms:
Conductive Education
Cerebral palsy
Down syndrome
Early educational goals
Play skills
Helen Buteux Occupational Therapist
Helen is a dedicated Occupational Therapist with over 12 years experience specialising in Paediatrics. She has a passion for supporting young people and their families to engage in meaningful daily activities. With experience in both clinical and leadership roles Helen brings a compassionate, evidence-informed approach to her work.
Helen has supported children with a wide range of needs, including cerebral palsy, developmental delays, autism, rare genetic conditions and brain injuries.
Helen is a professional member of the Royal College of Occupational Therapists and stays up to date with current evidence and practice through regular CPD, contributes to professional publications, and enjoys sharing knowledge through in-service training.
Helen values collaborative working and regularly takes part in joint sessions to offer coordinated care and reduce the number of appointments for families. She looks forward to building strong, supportive relationships with the families she works with to support them engage in meaningful occupations.
Key Skills & Specialisms:
Experienced in Complex Neurological, Neuromuscular & Neurodivergent Conditions
Specialist Equipment and Postural Management Assessment and Prescription
Sensory Processing Differences
Early Development and Early Intervention
Parent / Carer Coaching & Education
Rebecca Parr Occupational Therapist
Rebecca is a qualified Occupational Therapist with extensive experience across both the public and independent sectors. Her areas of expertise include complex needs, moving and handling, postural care, and equipment provision. She holds a Moving and Handling Train the Trainer qualification and has worked in rehabilitation settings supporting individuals with orthopaedic injuries, brain injuries, and neurological conditions.
Rebecca also has significant experience in assessing care needs and advising on tailored support packages. Rebecca is excited to be working with UKCM Ltd to provide expert, person-centred solutions for clients.
Key Skills & Specialisms:
Moving and Handling Train the Trainer
Functional Rehabilitation
Neurological Conditions
Orthopedic injuries
Equipment/Adaptations and Postural Management
Claire Miller Occupational Therapist
Claire is an occupational therapist with over 30 years experience and a wealth of experience specialising in complex orthopaedics, polytrauma, upper limb rehabilitation, housing adaptations, equipment provision, moving and handling assessments and training, degenerative health conditions, home safety and end of life care at home. She delivers high-quality, person-centred assessments, rehabilitation, and adaptation solutions, working with clients of all ages to support independence following trauma, disability, or illness.
Recognised for her expertise in housing needs, equipment provision, and adaptations, including independent Disabled Facilities Grant (DFG) assessment, she collaborates closely with clients, their families, multi professional teams, local authorities, architects, case managers and solicitors, to develop tailored, holistic solutions. Her strengths lie in working with clients to identify solutions for both immediate and long-term needs, using coaching and condition management approaches to help clients thrive in their community, work, and leisure roles.
Driven by a passion for compassionate, client-centred care, her mission is to empower people of all abilities to participate fully in life. Claire believes the smallest things can make the biggest difference, and is dedicated to designing creative, personalised interventions that honour what matters most to each individual. She loves partnering with clients to reveal their hidden strengths and support them in living with dignity, achieving greater independence, and experiencing a life filled with joy.
Key Skills & Specialisms:
Polytrauma
Long term rehabilitation
Hand and Upper Limb Rehabilitation
Housing needs, assistive equipment & adaptations
Moving and Handling Assessment & Training (IOSH Accredited)
Emma Charnock Physiotherapist
Emma trained at the University of Manchester graduating with a BSc (Hons) Physiotherapy in 2004. She spent the first few years of her career working in junior and senior roles within general physiotherapy rotations in the NHS. It was during this time that Emma gained experience of working with children whilst on the Paediatric rotations. This was and continues to be an area she is passionate about and Emma is now a specialist in Paediatric Physiotherapy.
For the last 15 years Emma has worked in Paediatrics within the NHS. This experience has allowed Emma to develop an extensive skill base in the management of children with a variety of conditions in a variety of settings including pre-school settings, mainstream schools, special schools, homes and clinics to name a few.
Examples of the conditions Emma has experience in treating include:
• Neurological conditions
• Cerebral Palsy
• Neuromuscular conditions
• Down syndrome
• Developmental delays
• Complex genetic disorders
• Cystic fibrosis
• Musculoskeletal conditions
Emma is passionate about supporting children and their families to identify meaningful and achievable goals and focuses on achieving them in a fun and dynamic way.
Outside of work Emma enjoys spending time with her boys and long walks around Calderdale with her dogs Poppy and Betsy.
Key Skills & Specialisms:
Complex Neurodisability
Developmental delay
Neuromuscular conditions
Cerebral Palsy
Complex genetic conditions
Harriet Lucking Dietician
Harriet has almost 10 years of experience as a dietitian and has worked in a variety of specialist areas including diabetes, weight management, neurology, respiratory and frailty. She currently works as a neurorehab dietitian for Cygnet Healthcare, as well as delivering one-to-one clinics across various GP surgeries. In 2024 she was shortlisted for Clinical Nutrition Magazine's Community Health Professional of the Year, following development of a brand new Neurorehab service for Elysium Healthcare.
Harriet provides services to case managers overseeing complex care cases for both adults and children, and regularly writes articles on various nutrition topics, which have been featured in Neurorehab Times and Network Health Digest. Harriet believes everyone has the right to feel empowered about their health choices, and she is passionate about enabling individuals and their families to do so.
Key Skills & Specialisms:
Dietetic assessment including anthropometric measurements and interpretation of blood results.
Analysis of nutrient content of diet using Nutritics software.
Tailored dietetic therapy including menu planning to suit preferences, IDDSI level and lifestyle.
Communication with MDT members to facilitate a holistic approach to therapy.
Training of support staff to ensure client's dietary needs are met.
Kerry Preston Speech and Language Assistant
Kerry has 22 years clinical experience working with children who have SEND & Autism. Her background is working within Speech & Language Therapy as an assistant practitioner for the NHS.
Kerry has further training in Early Years Sensory & Multiple Needs from Birmingham University and has completed additional studies with organisations such as the National Portage Association, RNIB, Downs Syndrome Association and many more.
Kerry has lots of practical experience supporting children who have SEND and enjoys multidisciplinary working in order to achieve the best outcomes for children. Kerry describes enjoying nothing more than seeing the children she supports achieve their goals.
Key Skills & Specialisms:
Early Years Developmental Support
Supporting Communication
Working with children who have complex needs
Makaton Signing
Attention Autism Trained
Lesley Dodson Rehab Assistant
Lesley is a highly versatile and experienced Rehabilitation Assistant based in South Yorkshire. With a passion for helping people regain their independence, Lesley brings a unique blend of knowledge and expertise from education, healthcare, and leisure. At 52 years old, Lesley has a rich background, including dedicated service as an ex-teaching assistant/assistant SENDCO, where she developed strong paediatric and speech & language skills.
Beyond her educational contributions, Lesley possesses valuable experience in dementia care, demonstrating compassion and understanding in supporting individuals with cognitive challenges. Her diverse talents extend into the adventurous realm of outdoor activities, holding a qualification as a climbing wall instructor. Lesley's profile highlights a dedicated individual with a broad and impactful skill set.
Key Skills & Specialisms:
Paediatric Speech and Language Support: Expertise in assisting children with speech and language development, drawing from her background.
Dementia Care Experience: Proven ability to work with and support individuals living with dementia, demonstrating empathy and specialised care techniques.
Sensory: Stimulating sensory pathways with creative programme techniques with children and adults.
Hydrotherapy: Assisting clients with exercise sessions in aquatic therapy.
Climbing Wall Instruction: Certified and experienced in safely instructing individuals in climbing wall activities, focusing on technique and safety
Child Development & Support: Comprehensive understanding of child development gained through her previous years working in education and the vision team.
Paula Manton Speech and Language Therapist
Paula is a Specialist Speech and Language Therapist registered with HCPC and RCSLT. She has over 21 years of experience working both in the NHS and in the private sector. Paula worked with children and young people in the NHS for over 16 years working with a range of communication needs and assessing autism primarily in children in the under 5's and LD teams.
Over the last 5 and half years Paula has worked as a clinician and senior leader in neurodevelopmental specialist teams, assessing autism and ADHD in children, young people and adults.
Key Skills & Specialisms:
Adults and Paediatrics
Autism
ADHD
Communication Aids
Special Education Needs
Jacqui Greenwood Occupational Therapist
Jacqui is a highly experienced and professional Occupational Therapist. She has experience of both Health, Social Care and Private settings. Jacqui has largely worked in various roles within adult social care and has extensive specialist knowledge. Over the past 23 years, she has gathered extensive experience working with a wide variety of complex health conditions, highly skilled in moving and handling techniques, approaches and equipment and major adaptations.
Jacqui has a strong belief in the power of doing and occupation to improve quality of life. Jacqui has vast experience as an experienced community Occupational Therapist with all age groups from paediatrics to advanced years. Jacqui is described as patient, empathetic and prides herself on her excellent communication skills, problem solving skills and use of self and use of sense of humour to build valuable working therapeutic relationships.
Key Skills & Specialisms:
Complex Moving and Handling expertise
Complex environment and adaptations, including disabled facilities grants.
High level of communication skills with all client groups.
Mental Capacity champion and Best interests Assessor for Deprivation of Liberty Safeguards.
Extensive experience of over 20 years with all client groups and conditions from Paediatrics to older adults.
Aaron Craven Occupational Therapist
Aaron is an experienced and dedicated professional with over 8 years of service within the NHS. Throughout this time, he has developed a strong foundation of knowledge and skills across a range of areas, and have experience in the following areas:
Community Rehabilitation
Skills in intermediate care beds
Rapid response OT and hospital avoidance
Acute psychiatric settings and mental health hospitals
Community palliative care
Learning disabilities
Discharge planning and goal focused care
Falls and frailty
Deployed to eSpecialist Response team during COVID
Supported patients in the community at risk of hospital admissions
Worked with patients, families, and professionals to deliver tailored, meaningful care
Key Skills & Specialisms:
Community Rehabilitation
Skills in intermediate care beds
Rapid response OT and hospital avoidance
Worked in acute psychiatric settings and mental health hospitals
Community palliative care
Sarah Lord Physiotherapist
Sarah is a highly experienced physiotherapist, health coach, and wellbeing specialist with over 25 years’ experience across the NHS, private practice, and community healthcare. She is the founder of Sarah Lord Health, where she combines physiotherapy, rehabilitation, lifestyle coaching, and stress resilience training to deliver truly holistic programmes.
Sarah takes a personalised, evidence-based approach, using advanced tools such as HRV monitoring and Firstbeat Life™ to track progress and outcomes. Her unique skill lies in integrating physical recovery with mental and emotional wellbeing, helping individuals and organisations reduce stress, prevent burnout, and achieve sustainable health improvements.
Sarah’s functional rehabilitation services are designed to help clients restore movement, rebuild confidence, and return to everyday life – whether recovering from an injury, managing a chronic health condition, or facing long-term physical challenges.
Key Skills & Specialisms:
All round expertise with 27 years of experience across all clinical fields and settings.
Specific focus/most experience in musculoskeletal injuries (including polytrauma and complex injuries), orthopaedics, pre and post surgical and long term conditions.
Holistic and personalised health integration
Ability to work in varied settings to tailor rehab more specifically to individual need, eg pool, clinic or home/community setting based. This also includes outdoor mobility and recreational activities
Whole person approach with a range of services: 1) Physiotherapy & Acupuncture 2) Functional rehabilitation 3) Hydrotherapy/aquatic physiotherapy 5) Certified coach (health and wellness coaching)
Rachel Taylor Occupational Therapist
Rachel is a highly skilled therapist, holding a caseload of primarily adults, as well as supporting paediatric clients with complex physical and neurological needs.
Rachel has vast experience in providing specialist equipment, housing, and adaptive vehicles, addressing needs and engagement in all aspects of daily living and have extensive experience working within complex dynamics as part of a multi-disciplinary team.
Her approach and communication skills have enabled her to build excellent working relationships with clients, their families, and other professionals.
As part of her skill set, she is also an advanced moving and handling practitioner, supporting clients—both adults and children—with providing detailed and robust moving and handling risk assessments and handling plans, providing bespoke training and support to care teams to ensure the moving and handling plan is carried out effectively, supporting each client safely and to their fullest.
Rachel is currently completing her Sensory Integration Education Certificate through Sheffield Hallam University to be able to provide Sensory assessment and recommendations for sensory intervention to support her clients, qualifying in February 2026.
Key Skills & Specialisms:
Complex moving and handling expertise - Train the Trainer
Complex environmental and adaptations, including disabled facilities grants.
Assessment and provision of specialist equipment
Polytrauma and Long-term Rehabilitation
Sensory Integration Practitioner (completion Feb 2026)
Beth Kay Dietician
Beth is a registered specialist dietitian working within one of Europe’s largest teaching hospitals, primarily caring for adults throughout their acute care and rehabilitation journey across a range of services including brain injury, stroke, neurology, spinal injury, cardiology, major trauma and long-term condition management. She brings a strong blend of clinical expertise and a warm, practical approach to supporting individuals with complex nutritional needs. In Beth’s current role they provide tailored nutrition support across fast-paced acute pathways, working closely with patients, families and professionals to ensure care is both effective and accessible.
Alongside clinical work, Beth has contributed to various service improvement projects, helped refine enteral feeding pathways and client experience, and strengthened dietetic input within multidisciplinary teams. Their collaborative style and confidence in leading MDT discussions ensures that nutrition is fully integrated into wider rehabilitation and recovery plans. Beth is passionate about supporting individuals to feel informed and empowered about their nutritional health, tailoring therapy to each client’s needs, preferences and circumstances.
As an active member of the Yorkshire Branch of the British Dietetic Association, Beth continues to develop her practice through ongoing training and improving access to reputable nutrition advice and support, and in 2024 completed a medical writing internship, enhancing her ability to communicate evidence-based information clearly to a wide range of audiences.
Key Skills & Specialisms:
Comprehensive dietetic assessment including anthropometry, interpretation of clinical data and nutritional risk
Enteral feeding management, including pathway optimisation and troubleshooting
Tailored dietetic therapy and dietary education considering texture modification requirements, lifestyle and preferences
Effective MDT communication with experience leading meetings and coordinating care
Training of support staff and families to ensure effective therapy and improve confidence meeting client needs
Medical writing, evidence translation and contribution to service improvement projects
Bethan Boyeson Physiotherapist
Bethan graduated from York St John University with a first class Bsc (Hons) Physiotherapy. She specialises in treating patients with a wide range of complex neurological conditions including stroke, traumatic brain injury, spinal injury, Guillian-Barre Syndrome and Parkinsons.
Bethan has experience of working in inpatient rehabilitation as well as in the community. She provides specialist treatment to patients experiencing difficulties relating to reduced strength, mobility and gait, balance, sensation and proprioception, pain, spasticity and movement disorders. Bethan believes in focusing on specific client-centred goals and reviewing these regularly throughout an individual’s rehabilitation for meaningful progress. She has a BSc (Hons) Psychology and is a level 3 qualified fitness instructor, giving her a deeper understanding of how to motivate and work effectively with different individuals.
Bethan is experienced in working with clients who have goals relating to both physical and cognitive function and takes an holistic therapeutic approach at all times. She is registered with the HCPC and a member of the Chartered Society of Physiotherapy (CSP), Physio First and ACPIN
Key Skills & Specialisms:
Neurological Conditions
Brain Injury
Stroke
Complex Care
Community Rehabilitation
Harrison Batty Rehab Assistant
Harrison completed BSc Hons Physiotherapy at University of Huddersfield, completing training and practising in a range of specialisms such as paediatric community, geriatric medicine, student-led clinics, orthopaedics, amputee and trauma as well as respiratory. He has a great passion for working with children and providing enhanced care and knowledge through previous experience. Working as a rehab support worker for a complex needs child, has broadened his clinical skills and enhanced hIs knowledge with complex care allowing him to provide excellent therapeutic treatment with a broadened understanding of the specialism alongside evidence-based clinical reasoning. He has worked within the NHS as a physiotherapy assistant in paediatrics reporting to wider MDT. Worked alongside SALT’s, OT’s and Play Therapists.
Harrison has many hobbies outside of work with running as his main hobby and has raised over £7k for cancer research running marathons.
Harrison holds a level 3 First response emergency care qualification which has enabled him to work at large capacity events such as Silverstone F1, Leicester City football club and MotoGP. This allowed him to gain an external qualification away from physiotherapy and work alongside different clinical specialists. Although this role wasn't necessarily physio-based, it allowed him to gain many transferrable skills.
Key Skills & Specialisms:
Complex care
Paediatrics
Community rehabilitation
Respiratory
Brain injury
Management
Sue Cassidy Director and Owner
Sue Cassidy is the Director and Owner of UK Case Management Ltd bringing over 25 years of dedicated experience in neurological rehabilitation. As a Registered Mental Health Nurse (RMN) for much of her career, Sue has worked extensively with clients who have acquired brain injuries and a range of other complex neurological conditions.
With a particular interest in the rehabilitation of clients presenting with challenging behaviours, Sue spent eight years managing a local secure hospital, gaining invaluable leadership and clinical expertise. She has also held senior management roles within one of the UK’s largest case management services, specialising in brain and spinal injury support.
In 2008, Sue founded UK Case Management Ltd with a clear vision: to deliver the highest standards of case management through compassionate, client-focused care. As Director, she oversees both the developmental and operational aspects of the company, ensuring that excellence, integrity, and quality underpin everything UK Case Management provides. Sue’s passion for helping individuals achieve the best possible outcomes after life-changing injuries continues to drive the growth and reputation of UK Case Management today.
Natalie Hodgson Registered Manager
Natalie Hodgson is the Registered Manager at UK Case Management bringing over 20 years of experience, in the Health and Social Care industry.
Natalie joined UK Case Management in January 2018 as an Assistant Case Manager and quickly progressed to Service Manager in 2019. In November 2021, she became the Registered Manager when UK Case Management achieved CQC registration, playing a key role in leading the company through this important milestone.
Throughout her career, Natalie has developed extensive knowledge of CQC regulations and requirements, ensuring the highest standards of quality, compliance, and client care. She has a deep understanding of the services, equipment, and therapies available to clients across both the private and statutory sectors.
Passionate about advocating for clients, Natalie is dedicated to ensuring that every individual receives the highest standards of care and support. In addition to her management role, she also serves as UK Case Management’s appointed First Aider and Mental Health First Aider, reflecting her commitment to the wellbeing of both clients and colleagues.
Natalie’s leadership and expertise help to ensure that UK Case Management continues to deliver compassionate, high-quality, and person-centred services.
Key Skills & Specialisms:
Office Management
Health and Social Care
CQC Regulations
Mental Health First Aider
Advocacy
Paul Marks Quality & Governance Manager
Paul Marks has been a key member of the UK Case Management team for over 15 years, playing a central role in the company’s technological growth and operational development. As Quality & Governance Manager, Paul brings a strong focus on governance, IT infrastructure, and innovation.
From setting up the company’s very first PC and printer to leading the implementation of servers and, most recently, overseeing the transition to cloud computing, Paul has been instrumental in shaping UK Case Management’s digital landscape. He is passionate about leveraging new technologies to streamline operations, enhance efficiency, and support colleagues, support teams, and clients alike.
With a strong foundation in business development and a forward-thinking approach, Paul continues to drive improvements that ensure quality and governance remain at the heart of everything the company does.
Key Skills & Specialisms:
Governance
IT Infrastructure
Technology
Product Manager
Lead Nurse within NHS Blood and Transplant
Julie Paul Finance Manager
Julie Paul is the Finance Manager at UK Case Management, where she has been a valued team member for over a decade. With a strong background in finance, administration, and payroll, Julie brings a wealth of experience gained from working with five different banks and building societies, as well as holding various financial roles across a range of companies.
Her thorough approach, diligence, and keen attention to detail ensure that all financial operations are managed efficiently and accurately.
Key Skills & Specialisms:
Administration
Payroll
Finance
Liaising with Deputies
Budget Projection
Julie Kay Office Administrator
Julie Kay is the Office Administrator at UK Case Management, providing essential support to the Registered Manager, Case Managers, and the Head of Therapy Services. Since joining the team in May 2025, Julie has brought a wealth of experience and a compassionate, client-focused approach to her role.
With a background spanning over two decades in Higher Education Professional Services—including 17 years as a Department Manager—Julie is well-versed in handling complex administrative and organisational demands. Her career also includes roles as a Bereavement Advisor at the NHS and Welcome Manager at the National Trust, reflecting her deep commitment to supporting individuals and delivering exceptional service.
Julie holds Level 3 Counselling training, completed in 2023, and is known for her empathetic manner, excellent communication skills, and ability to engage effectively with clients, colleagues, and Solicitors alike. Her calm, professional presence helps ensure that the office runs smoothly and that all team members are supported in delivering high-quality care.
Key Skills & Specialisms:
Administration and organisational skills
Communication and customer service skills
Empathetic approach to people
Experience working with a wide range of Professionals